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Auto Glass Guarantee 

We have a guarantee that's written in plain English and is easy to understand. Our warranty is built on decades of experience and is fair to both sides. You won't find a better one in the auto glass repair and replacement industry.

What do I do, use my Insurance or not? 

Q: How is it possible that my insurance rates won't go up if I turn in a glass claim? 
A: If you have comprehensive insurance you are insured against the possibility of things beyond your control, such as a rock tossed up from the road, vandalism, etc. Typically, this type of incident does not impact your insurance rate. Always confirm with your insurance agent to be certain. 

Q: What is my insurance deductible and how does it work? 

A: Your deductible is the amount of the bill that you will be responsible for. If your deductible is $250.00, then the insurance company will take care of the expenses above that dollar figure. You only pay the deductible once per incident. If you choose repair instead of replacement, many insurance companies waive the deductible. We will inspect your windshield and tell you if it can be repaired or not. 

Q: Do I have to ask someone from my insurance company to inspect my windshield before I talk with any glass shops? 
A: Not usually. You should call your insurance company and alert them to the damage but normally the insurance company will take your word (and the word of the glass technician) for the damage. Auto Glass Auto Glass Repair and Replacement will assist you in working with your insurance company. 

We keep it simple! We do all the paperwork and bill your insurance company for you! 

A Word of Warning! 
When you call the phone number on your insurance card, you may not be speaking with your insurance company. You might be speaking to a middle-man billing agent, called a NETWORK, that owns a string of glass shops and leads you to believe that you are talking to your insurance company. They might try to steer you to their shops (a highly illegal practice in most states) by trying to scare you. They usually say something like this, "Oh, that shop is not on our approved list". In reality, the only shops on their "approved list" are their own or their partners. This practice of steering is illegal, deceitful and unethical behavior that is under official scrutiny and will hopefully end some day. Meanwhile, almost every state says that you have the right to pick your own shop.

Insurance companies contract out the nitty gritty business of dealing with individual customers so they don't have to. This conflict of interest ends up working against you, the consumer. Your best bet is to always ask for credentials from your repair shop and cultivate a long-term relationship with those you trust. Any good company will want to keep you as a long-term customer and they know the only way to do that is to provide honest, high quality service on every job.

The best way to avoid the pressure of steering by these unscrupulous NETWORK companies is to contact your insurance agent directly, or go to the glass shop you trust. If one of these companies does try to steer you, tell them that you are reporting them to the Attorney General of your state and then do it. Be sure to provide the name of the NETWORK company and the sales agent and the phone number. All consumers will benefit from your action.